We now have a £4 DPD Returns Service for UK Customers! If you would like face to face service, please purchase directly from one of our shops. We do not have a Trade/Customer counter and your purchase CANNOT be returned to any of our shops. Is an Online business only, your item cannot be returned to us in person. This Price Match Promise is online only - If you want a deal in one of our shops, please contact them directly. We promise to try and match or beat the advertised price and will also try and match European Websites. We will email you back with a special code that will reduce the product during the checkout process. The E Mail will open and have the fields automatically inserted that we need ie Make, Model, Colour, Size and Price of the product and copy of the link of the website where it is located. If you find the same genuine UK product from another UK dealer, in stock, advertised on their website in the same size, please email us : We have increased our stock holding over the years and now hold thousands of products and while we do try to keep on top of our internet prices, it is a challenge with so many items. Helmet City is dedicated to providing the biggest choice of brands at the best prices, with a commitment to excellent service. Please click HERE for our Returns Information. This protects the helmet and makes it easy for the customer to check for damage. ALL helmets are checked manually by us prior to despatch and are then placed into a brand new strong brown cardboard box. Your satisfaction is essential to Helmet city, which is why we use DPD and Royal Mail to send our products. Delivery times may increase if items are out of stock or for items that are special order. Items shown on the website are not guaranteed in stock, however we do try and keep the website as accurate as possible. Unless otherwise stated, we aim to dispatch stock items to the UK in 2-5 working days. However, if we send the wrong item or there is a fault upon delivery, we will pay for the return. A restocking fee may be charged for any original boxes damaged due to careless packing. The box of the product must be wrapped / protected and not covered in tape or labels. Insufficient packaging resulting in the product being damaged will be the responsibility of the customer. Please remember that it is the responsibility of the customer to ensure the goods are packaged for transport. Helmet City cannot be held responsible for any damage discovered after the item has been signed for. Our Helmets are sent out in Brand New boxes, items clearly damaged in transit should not be accepted as once signed for, are accepted as delivered complete and undamaged. An email with the tracking number is sent when the item is marked for despatch. With the new DPD Predict service, your parcel can be tracked by you every step of the way, make sure to download the App. PLEASE NOTE : - We do not send to PO Boxes or Hotels Next day delivery is not guaranteed, but most items are delivered in 2-5 working days. Low value items sent to Northern Ireland and other non UK mainland addresses may incur a nominal fee, we will contact you. Delivery to Republic of Ireland, Channel Islands, Isle of Man and Scottish Highlands & Islands is FREE only if the order value is over £150.00. We aim to dispatch in 2-5 working days, maybe more for out of stock items or items that are special order. Helmet City provides FREE DELIVERY to almost all mainland UK addresses. **FREE UK Mainland delivery on all orders!!** (subject to location) March 2023 : Helmet City are gradually reintroducing International Shipping, your Country will be listed in the checkout once added.
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